Contact Center Software Trends in USA | Hodusoft

hodusoft Wed Jan 20, 2021 5:05 am

The global contact center software market size is expected to reach USD 47.77 billion by 2025, according to a new report by Grand View Research, Inc. Various technological advancements have resulted in the introduction of Business Process Automation, thereby, reducing the workload of customer care representatives. For example, the advent of Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) software has helped customer-centric organizations in increasing their productivity.

Growing adoption of Contact Center Software has allowed organizations in reinforcing the security of confidential information through web security and centralized database. Additionally, Contact Center Software provide multiple customer points of contact, which allow remote access to the necessary data. We provide Widely adapted Contact Center Software according to your requirements. For more details contact us.

Features:

Predictive Dialer
Auto Dialer
Skill Based Mapping
WebRTC Phone
Automatic Call Distribution (ACD)
Real Time Analytics And Reports
Email, Chat, Video call & SMS

For more info:
Call us: +1-707-708-4638
E-mail: sales@hodusoft.com
Visit: http://hodusoft.com/contact-center-software/